Digi Internet server room fires in the middle of the night, leaving many customers frustrated by the lack of Internet access

Digi Internet server room has been set on fire, causing a night-time fire that has caused some customers to use the service due to lack of Internet access, according to a report by Digi Internet Server. Use.

The fire broke out at 12am on December 14, 2019 at Digi Internet, located on Street 163, Phnom Penh's Boeng Keng Kang District, due to an overflow of smoke. The fire was up, but timely intervention did not cause major fire.

People living near the scene said that before the incident, they were asleep while a large smell of suspicion surfaced inside and outside the house suddenly saw smoke from Internet. Above shouted to the security staff and security guard there to open the door, and suddenly saw smoke pouring from the server room. At that moment, security personnel and residents near the city called for help from local authorities, went to the scene and requested assistance from the Phnom Penh Municipal Police and Fire Department. Three firefighters intervened, but when the car arrived on the side of the company employees were not allowed to shoot Infectious materials inside and comments from the chairman. After a while, firefighters came to check on him, but it was hard to breathe because of the smoke and the smell and the lack of oxygen so that the smoke came out. After the professional and competent authorities arrived to check with the company staff, it was because of the tray in the Sever engine room that caused the fire to burn and not cause any other material. There was no danger to the person, only damage to the technical equipment.

After the incident, Digi Internet failed to provide internet services to its customers for several hours, causing many customers to be upset about sharing their complaints, complaining about the internet and blaming the company. It is midnight until December 15. However, according to Digi Internet's official Facebook page, Digi has posted a message informing and apologizing to customers and has cut off the internet service so that the technicians can get it repaired. For 24 hours. But as of the night of December 25th, more than 24 hours have passed, and the company is yet to return its customers. However, the company claims that it will try to reconnect with citizens as soon as possible.

On December 15, the company added that more than 90% of its customers are connected and re-used. However, a small number of clients may still experience some service disruptions due to Static IP resetting. These are not immediately available but require Digi staff to repair their home appliances directly.